Women's Health Network provides health information and education through this website;
and personalized, at-home approach, programs, and products designed to support a
foundation of health for all women.
We honor and protect your privacy. If you visit the Website or purchase one of our
Health Programs or Products, we will protect your privacy to the fullest extent
of the law. We will not disclose any such information to any third party — not even
your name and address — for any purpose other than the fulfillment of orders you
have placed for our products and services; this means we never sell, rent, or otherwise
disclose your personal information to third-party marketers, with the exception
of occasionally sharing your e-mail address with our sister companies. We will restrict
our employees’ access to such information on a need-to-know basis, and require that
each of them sign a firm, written confidentiality agreement.
This document explains in detail our policies governing the information you submit
to our Website or provide us by other methods. We also suggest that you review our
that may affect your use of the Website.
1. The type of information we collect
We collect two types of information from users of our Website: (1) personal information
that users provide to us and (2) non-personal information collected via technology,
such as information about traffic patterns on our Website.
As explained in this policy, we may collect personal data that you provide us when
- purchase, order, return, or request certain information about our products and services,
- contact our Customer Service numbers;
- take health profiles, assessments, or other surveys; or
- provide us with comments, suggestions, or testimonials.
We make limited use of the information you have provided to us. We will use your
name, e-mail address, and your fields of interest to inform you via e-mail about
promotions and products from Women’s Health Network.
Your personal data will not be shared with anyone outside of the Women’s Health
Network family of enterprises. These are Better Bones, Better Mind, and Your RED
The use of your personal information is based on our “legitimate interest” in providing
you with additional information and direct advertising about our products and services.
You can let us know that you would prefer not to receive direct marketing by e-mail
at any time, simply by clicking on the unsubscribe link provided in every e-mail
that we send you. You can also unsubscribe by logging into your account with us
and managing your e-mail subscriptions. If you unsubscribe, we will not use your
personal information for any direct marketing purposes.
Purchasing from Women's Health Network’s SHOP: When you purchase products
and services from us, we collect your name, mailing and billing addresses, phone
number, and email address (“Personal Data”), and we endeavor to associate all of
your future purchases with the Personal Data.
We also collect your credit or debit card information and keep a history of your
purchases with us, regardless of your method of payment. This helps facilitate our
processing of your orders and allows us to better assist you when you call us or
use our on-line account management tool, called “My Account.” In addition, we may
send you e-mails (1) confirming your orders, (2) confirming the shipment of your
order, and (3) providing instructions or recommendations to help you get the most
out of your purchases. We always give you the opportunity to opt out of receiving
such materials by unsubscribing at the bottom of each e-mail or by using the e-mail
preferences tool located in "My Account."
Further, when you return previously purchased merchandise or request a refund, you
may be asked to give your name, address, and phone number. We collect this information
to help prevent fraud and to ensure your account is properly credited.
Contacting our Support Desk: When you call our Support Desk about a product,
delivery, billing question, or for customer service, you may be asked for Personal
Data that identifies you along with additional information we need to help you.
Because this information helps us personalize our services to meet your needs, we
may retain the information you give us during this call to better assist you in
Taking Health Assessments, Profiles and Other Surveys: We collect information
from you when you voluntarily choose to use the various services we provide on our
site, such as our Hormonal Health Profile, Bone Health Profile, etc. For instance,
we may ask for information about the symptoms you have or the demands you are making
on your body. When you voluntarily provide us with this type of information, we
may use it to update you on products, services, or benefits or to provide information
or newsletters that we think may be of interest to you. We also use this information
to personalize our website for you, and we may also contact you for market research.
You may opt out of such communications with us by sending an email to
firstname.lastname@example.org with the subject: Attn. Privacy Officer,
and include the email you used to receive your recommendations in the text area.
Without an accurate email address, we cannot opt you out.
Providing Comments, Feedback, or Testimonials: If you provide us with feedback,
comments or testimonials via e-mail or phone, we will collect your name and email
address in order to send you a reply. Further, as required by U.S. federal law,
we collect information that you voluntarily provide us concerning any adverse reactions
you experienced that may have been caused by or related to the use of our nutritional
Non-Personal Information Collected via Technology: In some cases, we may
collect non-personal information on an aggregated basis to make the Website more
useful to you and to do such things as operate and enhance the Website. For example,
we may collect information concerning:
- The URL, or address, of the site you just came from;
- The type of internet browser you are using;
- Your Internet Protocol, or IP, address. An IP address is the string of numbers that
identifies each sender or receiver of information that is sent across the internet.
- Cookies, namely, small pieces of information that a website sends to your computer’s
hard drive while you are viewing a website. We use both session cookies (which expire
when you close your browser) and persistent cookies (which stay on your computer
until you delete them) to provide you with a more personal and interactive experience
on the Website. You have the ability to accept or decline cookies. Most Web browsers
automatically accept cookies, but you can disable this function by changing the
cookie profile on your computer’s Web browser. If you disable or delete your cookies,
however, you will not have access to certain features of our site, such as “Remember
My Password” or interactive quizzes you have taken. We do not store any Personal
Data in cookies on your computer other than the cookie itself.
- Clear GIFs, which are tiny graphics with a unique identifier, similar to cookies,
and are used to track the online movements of Internet users. We use clear GIFs
in HTML-based e-mails to let us know which e-mails have been opened and acted upon
by recipients. This information helps us assess the effectiveness of certain communications
and the Website, and it helps us constantly improve their relevance.
Email addresses: Your privacy is always assured - we do not share or rent
2. Disclosure of Your Data
We do not sell, trade or rent your Personal Data to third parties except to share
your Personal Data with third parties to fulfill the services that you have asked
us to provide to you, including (but not limited to) the processing and authorization
of your credit card and shipping the products you ordered. These third parties are
forbidden to use your Personal Data other than to provide the services requested
by you through our SHOP. You expressly consent to the sharing of your Personal Data
with our contractors and third-party service providers for the sole purpose of providing
services to you.
We collect, use, and disclose your Personal Data with your consent, except as permitted
or required by law. For instance, we may be required or permitted under statute
or regulation to collect, use, or disclose Personal Data without your consent, for
example to comply with a court order or subpoena, to comply with local, federal,
or foreign regulations or a legally permitted inquiry by a government agency, or
to collect a debt owed to us. In addition, we may be required to disclose information,
such as health-related information, to the U.S. Food and Drug Administration (FDA)
concerning any adverse events potentially caused by our nutritional supplements.
In these instances, we only disclose the Personal Data that is required by the FDA.
3. Control of Your Personal Data
We offer you choices regarding the collection, use, and sharing of your Personal
Data. You may update, remove, or otherwise change any of your account information
(including customer, billing, and shipping addresses), payment settings (including
credit card information and billing address), and your e-mail preferences (including
e-mail address and opt-in information) by visiting “My
Account.” You may also do so by calling our Customer Service line at 1-800-448-4919.
Note that we may retain changed or deleted information in our archives in order
to serve you better or comply with legal or regulatory requests.
How to Unsubscribe: You may unsubscribe from our newsletters or support e-mails
at any time either by opting out via the links at the bottom of each e-mail you
receive, by visiting the e-mail preferences section in “My Account,” or by calling
our Customer Service line toll-free at 800-915-6811.
Despite your indicated e-mail preferences, we may send you notices of any updates
Security of Your Personal Data: We are committed to protecting the security
of your Personal Data. We use a variety of industry-standard security technologies
and procedures to help protect your Personal Data from unauthorized access, use,
We use Secure Sockets Layer (SSL) technology. SSL can be engaged by choosing to
switch to SSL during any interaction in which you enter Personal Data when collecting
your credit card information for online purchases. To verify that you have a secure
server connection, look for the locked padlock symbol or https at the beginning
of the web address in the browser navigator.
We also have implemented other industry-standard electronic means of protecting
your Personal Data. We store Personal Data behind a computer firewall, a barrier
designed to prevent outsiders from accessing our servers. We require you to enter
a password to access your account information. In addition, we protect your Personal
Data from unauthorized physical access by storing your Personal Data in a controlled
Personal Data in electronic databases to those persons (including employees and
contractors) in Women's Health Network organizations who have a business need for
Even though we take significant steps to ensure that your Personal Data is not intercepted,
accessed, used or disclosed by unauthorized persons, you should know that we cannot
eliminate all security risks associated with Personal Data.
Your Password and Account Login:
You may be asked to create an account login and password in order to access some
of the services on the Website. You are solely responsibility for maintaining the
confidentiality of your account and password, and you agree to accept responsible
for all activities that occur under your account or password.
From time to time, we may use customer information for new, unanticipated uses,
those changes to our Website as notification to you. If the Policy change is significant,
we will notify you by e-mail in advance and provide you with the ability to opt
out of these new uses. Please check this Policy frequently.
The Website may contain links to other websites. Please recognize that we do not
6. For California Users
The California Civil Code requires a business with whom a California resident has
an established business relationship to disclose to such residents, upon their request:
(1) the types of personal information the business shares with third parties for
the third party’s marketing purposes, and (2) the identities of the third parties
with whom the business has shared this information during the immediately preceding
As noted above, we do not rent, sell, or otherwise disclose your personal information
to third parties except in the normal course of fulfilling your orders and providing
service. But if you are a California resident and would like to make such a request,
please submit your request via email to:
Privacy Officer, Women’s Health Network
This notice was published and becomes effective on October 20, 2013.
Original Publication Date: 04/14/2003